We respond to all inquiries within 24 hours with gratitude and 100%attention.
1. We answer your questions, provide professional guidance, screen thebreeders, select the best puppies of the litter and assure they arehealthy and up to our expectations which are not less than yours.
2. Full payment is required prior to shipping. Give yourself at least2 business days before the expected arrival day to make sure wereceive your payment in time to process all required documents andhealth checks.
3. We book the flight for a Monday, Wednesday or a Friday. Let us knowwhich day is more convenient for you. Once the flight arrangements aremade you will be informed and there on wards, you will be able to track your puppy through the shipping agent’s website.

4. We ship puppies as soon as they are allowed to travel depending on the destination country’s regulation. Normally, it is between twelveto seventeen weeks of age. If necessary, we will hold your puppy longer at no cost to you.

5. We sell registered puppies only. All our puppies are registered and come with pedigree/registration paper. In case you wish to transfer itto your local kennel club, please request the export pedigree ($75 ).Give us the name and address you want on the papers.

6. We make sure you are 100% satisfied with your puppy. Therefore,your puppy is thoroughly checked by our licensed veterinarian a day ortwo before departure – we separate the puppies from their mothers andlitter mates as late as possible to prevent separation anxiety and socialization problems. In addition, the official veterinarian at the airport also checks your puppy to ensure that he/she is healthy andfit for the journey. All your puppies documents are attached to crateand sent along with your puppy.
7. Please be waiting for your puppy at the airport at the given time.Usually the puppy is available 2 hours after the flight’s arrivaltime, and a valid ID such as passport or driver’s license is needed to verify the identity of the receiver. We can equally arrange for homedelivery if need be (Usually cost between $30-50 USD) We reallyappreciate knowing that the pup has arrived safely and at home withyou, so please email as soon as you get the chance. Don’t forget totake your puppy to your veterinarian for the regulararrival-health-check-up within 48 hours of arrival.

8. We suggest giving your puppy bottled water and gradually mixing itwith tap water, until the puppy gets used to your water. It is alsorecommended to feed him/her with the same brand that he/she haspreviously been fed with (A nutritional starter package is set witheach puppy which may last for approx. 2 weeks)
9. A follow-up call is placed 24 hours after you have takenpossession of your new puppy to ensure everything is perfect, toanswer any questions you have, and to measure your satisfaction.

10. We will stay in touch with you with newsletters for valuableinformation and tips. We value our relationship with you.

11. The original documents – pedigree, vaccination booklet andguarantee – will be mailed to you within six to eight weeks after yourpuppy’s arrival.
12. We gladly welcome lovely pictures and information on your puppy’s development.
13. We look forward to your referrals, and reward you for them. 
STEP BY STEP PROCEDURE

I) You want a puppy,
II) You visit our website, see all puppies available and use the contact form to let us know the puppy you are interested in.

III) Once we receive your inquiry, an agent will contact you within 24hours Max. to confirm that your puppy has been put on hold if you wish to purchase at a later date (seven days Max) or provide you your puppy’s lifetime satisfaction guarantee and an invoice if you wish to purchase immediately.
IV) we will within 2 business days of receiving payment, confirm yourorder, process all required paperwork, have our license veterinarian perform last minute routine checkup on your puppy and book the flight for a Monday, Wednesday or Friday (You may indicate which day suitesyou best).
V) Once the flight is booked, we will provide you the flight number,date and time of departure and arrival as well as all info you willrequire to pickup the puppy upon arrival

VI) Within 24 hours of takeoff, our staff will place a follow-up call to confirm that your pet arrived safely and that you have taken possession of your pet.
VII) As a matter of routine, Don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hoursof arrival.
Thanks and we look forward to developing a cordial relation with you and your new puppy. Every puppy that leaves here is and will always be a part of our extended family.
******The adoption procedure will take between 2 -3 business days to complete, we however handle each adoption case individually and can alter this duration more or less depending on circumstances to be considered on a case by case bases.**